3. English for Telephoning & Intercultural Communication Skills
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Seminar 3. English for Telephoning & Intercultural Communication Skills
English for Telephoning
- Good Telephone Call Opening a Call & Structuring a Call & Closing a Call
- Transferring Information Telephoning in English Connecting People
- Communication Difficulties - Calling Back Complaining Taking Messages
- Making Appointments & Arrangements Cross Cultural Tips for Telephoning
- Telephone Rules / Tips Telephone Conferences
Interactive & Intercultural Communication
- Cultural Briefing,The Effects of Global Business,Case Study : Combining Global & Local
- Types of Culture, Gender and Communication, Stereotyping
- Cultural Influences, Body Language, The Native and Non-Native Speaker,
- Profiling Corporate Cultures,Case Study : Telephone Language, Learning Styles
- Profiling Group Cultures, SWOT Analysis,Case Study : Troubleshooting
- Cultural Dilemmas, Culture & Communication, Work Types
- Communication Styles, Positive Communication, Developing Intercultural Competence
